Returns & Warranty

Returns & Change of Mind

Changed your mind? You can return eligible items within 7 days of delivery for a refund, exchange, or store credit.

To qualify for a return:

You must notify us within 7 days of receiving your order. No exceptions.
Item must be unused and in its original, unmarked packaging
No markings, labels, or tape on the branded product box
All returns must be pre-approved via email

Important Notes:

Return shipping costs are the buyer’s responsibility.
Original freight charge is not refundable.
Does not apply to non refundable items listed above. Exception being festoon lighting sets.
All change of mind returns will incur a $7 restocking fee, deducted from your final refund.
All returns must be received within 14 days of Love Your Lights approving the return. Any returns outside this period will not be accepted.
We recommend returning products via traceable courier services, as return parcels remain your responsibility until received and signed for by us.
Returns are processed within 5 working days of receiving your item(s).
If the product box is used as courier packaging or arrives marked, a 15% fee will be deducted from your refund. Please take the time to package our lights with care, just as we do for you.

Items That Can't Be Returned

The following products cannot be returned under our Change of Mind policy:

Extension Cables
Spare Light Bulbs
Splitters
T-Connectors
Sale Items

Exception: Complete Festoon Light Sets may still be returned if they meet the Change of Mind conditions above.

Used Products

Products that have been installed or used cannot be returned under our Change of Mind policy.

Spare Light Bulbs

Light bulbs are consumable items.

They cannot be returned or exchanged unless they are faulty on arrival and we must be notified within 3 days of receiving your order.

Please ensure you're purchasing the correct replacement bulbs before ordering.

Incorrect Item Received

If we've sent the wrong item, please let us know within 7 days of delivery.

Provided it's unused and in its original condition, we'll arrange a replacement and email you a prepaid return label.

Damaged in Transit

If your order arrives damaged, please contact us within 3 days of delivery.

Email sales@loveyourlights.com.au and include photos of the damaged packaging and products so we can resolve the issue as quickly as possible.

Compatibility

We guarantee compatibility within the Love Your Lights product range.

If our website contains incorrect or incomplete compatibility information, we'll happily assist.

Unfortunately, we can't guarantee compatibility with products purchased from other brands.

Warranty

We're proud of the quality of our products and stand behind everything we sell.

If you believe your product has a manufacturing fault, please contact us with:

Your order number
A description of the fault
Photos or videos where possible

Once assessed, we'll repair, replace or refund the product where appropriate.

What Our Warranty Doesn't Cover

We're proud of the quality of our products and stand behind everything we sell. However, our warranty doesn't cover damage or faults resulting from:

Incorrect installation
Misuse or neglect
Reasonable wear and tear
Accidental damage
Failure to follow installation or care instructions
Weather events or other external causes
Products damaged during installation
Love Your Lights products used with incompatible third-party products, including extension cables, dimmer units or light bulbs

For safety, performance and warranty protection, we recommend using genuine Love Your Lights accessories and replacement bulbs wherever possible.

Need to Start a Return?

Simply email sales@loveyourlights.com.au with:

Your order number
The reason for your return
Photos (if applicable)

We'll guide you through the next steps.

We're Here to Help