Returns & Warranty

Returns & Change of Mind

Changed your mind? No problem.

Eligible items can be returned within 14 days of delivery for a refund, exchange or store credit.

To be eligible:

✓ Contact us within 14 days of receiving your order.

✓ Items must be unused and in their original packaging.

✓ Product packaging must be clean and free from writing, labels or tape.

✓ Returns must be approved by our team before being sent back.

Please Note

Return postage is the customer's responsibility.
Original shipping charges are non-refundable.
A 2.5% processing and handling fee applies to approved Change of Mind returns.
Approved returns must be received within 14 days of return approval.
We recommend using a tracked courier service.

Please package your return carefully. If the branded product box is used as the outer courier packaging or arrives damaged or marked, a 15% repackaging fee will be deducted from your refund.

Items That Can't Be Returned

The following products cannot be returned under our Change of Mind policy:

Rope Lights
Extension Cables
Spare Light Bulbs
Splitters
T-Connectors
Sale Items

Exception: Complete Festoon Light Sets may still be returned if they meet the Change of Mind conditions above.

Used Products

Products that have been installed or used cannot be returned under our Change of Mind policy.

Spare Light Bulbs

Light bulbs are consumable items.

They cannot be returned or exchanged unless they are faulty on arrival and we must be notified within 3 days of receiving your order.

Please ensure you're purchasing the correct replacement bulbs before ordering.

Incorrect Item Received

If we've sent the wrong item, please let us know within 7 days of delivery.

Provided it's unused and in its original condition, we'll arrange a replacement and email you a prepaid return label.

Damaged in Transit

If your order arrives damaged, please contact us within 3 days of delivery.

Email sales@loveyourlights.com.au and include photos of the damaged packaging and products so we can resolve the issue as quickly as possible.

Compatibility

We guarantee compatibility within the Love Your Lights product range.

If our website contains incorrect or incomplete compatibility information, we'll happily assist.

Unfortunately, we can't guarantee compatibility with products purchased from other brands.

Warranty

We're proud of the quality of our products and stand behind everything we sell.

If you believe your product has a manufacturing fault, please contact us with:

Your order number
A description of the fault
Photos or videos where possible

Once assessed, we'll repair, replace or refund the product where appropriate.

What Our Warranty Doesn't Cover

We're proud of the quality of our products and stand behind everything we sell. However, our warranty doesn't cover damage or faults resulting from:

Incorrect installation
Misuse or neglect
Reasonable wear and tear
Accidental damage
Failure to follow installation or care instructions
Weather events or other external causes
Products damaged during installation
Love Your Lights products used with incompatible third-party products, including extension cables, dimmer units or light bulbs

For safety, performance and warranty protection, we recommend using genuine Love Your Lights accessories and replacement bulbs wherever possible.

Need to Start a Return?

Simply email sales@loveyourlights.com.au with:

Your order number
The reason for your return
Photos (if applicable)

We'll guide you through the next steps.

We're Here to Help