Shipping & Delivery

Shipping at a Glance

🚚 Same-day dispatch on business days for orders placed before 11:00am (AEST)

📦 3–5 business day delivery Australia-wide. Please allow extra time for remote areas.

📧 Tracking emailed as soon as your order leaves our warehouse

💬 Need it urgently? Get in touch and we'll do our best to help.

Fast Dispatch. Australia-Wide Delivery.

We know you're excited to receive your lights, so we work hard to dispatch orders as quickly as possible.

If you have any questions about your delivery, our friendly team is always happy to help.

📧 sales@loveyourlights.com.au

Order Dispatch

We dispatch orders every business day from our Auckland warehouse.

  • Orders placed before 11:00am (AEST), Monday to Friday are dispatched the same business day.
  • Orders placed after 11:00am (AEST) will be dispatched the next business day.

Please note we do not dispatch orders on weekends or public holidays.

Delivery Timeframes

Most Australian orders are delivered within:

3–5 business days from the date of dispatch.

Please note these are estimated delivery timeframes only and may vary depending on your location.

Where Are You Located?

From 21 September 2026, all Australian orders are dispatched directly from our Sydney warehouse, allowing for faster delivery across Australia.

Can I Pick Up My Order?

At this stage we're an online-only business, so unfortunately we don't offer customer pickups.

If your order is urgent, please email sales@loveyourlights.com.au and we'll do our best to help you receive your order as quickly as possible.

Tracking Your Order

As soon as your order has been dispatched, we'll email you a tracking link so you can follow your parcel's journey.

If you haven't received your tracking email, please contact us and we'll happily resend it.

Orders Placed on Weekends & Public Holidays

Orders placed on weekends or public holidays will be dispatched on the next business day.

Delivery Delays

While we always aim to deliver your order within the estimated delivery timeframe, delays can occasionally occur due to factors outside our control, including:

  • Courier delays
  • Severe weather
  • Traffic disruptions
  • Incorrect or incomplete delivery addresses
  • Remote delivery locations
  • Other unforeseen circumstances

If your order hasn't arrived within the expected timeframe, please email sales@loveyourlights.com.au with your order number. We'll contact the courier on your behalf and keep you updated on your delivery.

Need Your Lights in a Hurry?

If you have a deadline for an event, wedding or special occasion, please get in touch before placing your order. We'll happily advise the best delivery option and do everything we can to help your lights arrive in time.

 

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